Shipping & Returns

Please email us at info@theladderstore.com or call us at (415) 865-9700. We are open Monday through Friday, 7:00 a.m. - 3:00 p.m. PST.

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Please note that all sales are final and non-returnable.

In special circumstances where returns are allowed, there will be a $10 restocking fee which will be deducted from your refund. All shipping charges are non-refundable. Any parts that have been installed or has hardware missing cannot be returned.  

Flat Delivery & Handling Charge is:

   • $10 per order.

   • FREE on orders over $350

   • $65 per order to Canada

• For expedited shipping,  please call us at (415) 865-9700.

• We collect sales tax only on orders shipped to locations in California.